WA License Clinical Excellence Lead III

Job Summary

The Clinical Excellence Lead III is an independently licensed behavioral health clinician who reports to the Clinical Excellence Manager. This clinical leadership role delivers evidence-based interventions via the Collaborative Care Model to individuals (pediatric and/or adult populations) experiencing mild to moderate symptoms and utilizes evidence-based therapeutic approaches to promote symptom reduction and optimal patient outcomes, while also overseeing the performance and development of Collaborative Care Clinicians.

Administrative Responsibilities

• Direct oversight of up to 15 Collaborative Care Clinicians’ performance including clinical metrics, schedule management, coaching, performance management, and clinical supervision.
• Responsible for supporting pod and partner workflows and needs in partnership with the Clinical Excellence Manager.
• Manages employee schedules including shift coverage for assigned practices, approving time off and vacation requests, and ensuring the attendance policy is being adhered to.
• Supervises and mentors employees including patient care, performance evaluations, development of career goals, and disciplinary action, including and up to termination.
• Partners with Clinical Excellence Manager to ensure department objectives are being met; recommends ways to improve efficiency and minimize barriers.
• Serves as a resource to direct reports in resolving and documenting complex patient situations including escalated complaints, patient terminations, and incident reporting.
• Responsible for keeping an open line of communication with all Clinical Excellence Managers, Market Lead, and others in management.
• Handles escalated employee relations concerns with guidance from the Clinical Excellence Manager and Clinical Director.

Clinical Responsibilities

• Will manage a small caseload (no more than 15 patients) based on needs of assigned Care Pod, customizing treatment plan to individual patient needs.
• Supports and closely coordinates behavioral health care with the patient’s primary care provider and (when appropriate) other service providers.
• Screens and assesses patients for common behavioral health and substance use disorders using PHQ9, GAD7, Columbia Suicide Risk Assessment, or other tools as required.
• Monitors patients for changes in clinical symptoms and treatment side effects/complications, with a goal of reduction in symptoms.
• Supports psychotropic medication management prescribed by PCPs, focusing on treatment adherence, side effects and other complications.